Does Vonage provide Internet service?

Will I still receive my calls if my power or Internet service goes out?

Does my computer need to be on to make or receive calls?

Is $24.99 per month your promotional price for the Residential Premium Unlimited Plan?

What is a Vonage phone adapter and why do I need one?

Can I keep my existing number?

Do I need any hardware besides a Vonage phone adapter?

What do I need to use Vonage?

What is Vonage?

I move quite a bit; will I have to cancel my Vonage service and pay set-up fees every time?

Is Vonage difficult to install?

Can I use Vonage with my home alarm system?

What is VoIP (Voice over Internet Protocol)?

Does Vonage provide Internet service?
No, you'll need to get a high-speed Internet connection through a third-party provider.
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Will I still receive my calls if my power or Internet service goes out?
Yes. Just set up your Network Availability Number when you sign up, and during the outage, all calls will be forwarded to the landline or cell phone number you provided.
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Does my computer need to be on to make or receive calls?
No, all you need is a high-speed Internet connection, which you can still use if your computer is off.
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Is $24.99 per month your promotional price for the Residential Premium Unlimited Plan?
No, we always offer the plan at this low monthly rate.
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What is a Vonage phone adapter and why do I need one?
It's the small, portable phone adapter that connects you to the Vonage network and enables you to turn virtually any high-speed Internet connection into your personal Vonage phone line from anywhere in the world.
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Can I keep my existing number?

To see if your number is transferable, simply enter it here and click on SUBMIT:

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Do I need any hardware besides a Vonage phone adapter?
Just a touchtone phone!
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What do I need to use Vonage?
(1) A high-speed Internet connection, (2) A billing and shipping address, (3) A Vonage phone adapter from us or one of our retail partners and (4) A touchtone phone. That's it!
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What is Vonage?
Vonage is a leading provider of broadband phone services, which let you make and receive calls using a high-speed Internet connection. Service is simple to set up, and we offer unlimited local and long-distance calling plans at low monthly rates, 25 premium features at no additional cost and around-the-clock customer service.
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I move quite a bit; will I have to cancel my Vonage service and pay set-up fees every time?
No. Because you can use Vonage in any location with a high-speed Internet connection, you'll never have to cancel your phone service or pay set-up fees more than once. You can even change your phone number without hassle!
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Is Vonage difficult to install?
No, it's easy. All you need to do is connect your Vonage phone adapter to your high-speed Internet modem and your touchtone phone.
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Can I use Vonage with my home alarm system?
You could, but we don't recommend it. Your alarm system won't be able to make an emergency call if you lose your Internet connection for any reason, so Vonage suggests that you dedicate a basic landline to your alarm system.
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What is VOIP (Voice Over Internet Protocol)?
VoIP is voice transmission over a broadband Internet connection instead of a standard phone line. Basically, Vonage converts your voice into data and sends it like an email - and your callers will never know the difference!
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